M5
Managed Support
Uptime
That is what M5 Managed Support is all about. Proactive maintenance, automated procedures, and remote access for quick resolutions all add up to more productivity. The DynamiCare M5 platform makes it possible to identify and resolve issues before they impact users. Say goodbye to frustrating technology issues and hello to your new IT Partner.
Proactive Monitoring
With DynamiCare M5, DNS receives real-time alerts when your system behaves abnormally. Processor spikes, low disk space, and system-down events all trigger warnings and alerts that DNS will respond to instantly... often times correcting problems before you’re even aware of them.
Remote Support
Ninety five percent of all IT issues can be handled remotely. In today’s business world instant support is not only desired, it is expected. DynamiCare M5 boasts the fastest remote access of all remote management tools. This allows us to provide your users a fast and professional help desk.
Asset Tracking
Keeping track of every PC and server in your environment saves valuable time. Compatibility questions, warranty submission, and license auditing all require system information. With our Managed Support we have instant access to serial numbers, model numbers, service tags, saving valuable time to resolve any of these issues.
Fixed Cost
Our affordable fixed-cost plans ensure that you will not be surprised with fluctuating IT costs. We know that proactive maintenance means fewer issues and we are able to pass the savings on to our M5 customers.
Three Levels
Every business is different. Three main service levels of M5 Managed Support ensure that you get the support level you need. Additional modularity within each level allow us to further fine tune your support solution creating a tailored solution that fits your business perfectly.
